Virra Privacy Policy

1. Who We Are

Virra is an iOS application that analyses your short-form video content using artificial intelligence to help you improve performance before you post. This Privacy Policy explains what personal data we collect, how we use it, and your rights over it.

For privacy enquiries, contact: support@forklabs.co.uk

2. What Data We Collect and Why

2.1 Account Information

When you sign in using Sign in with Apple, we receive your Apple user identifier and, if you choose to share it, your name and email address. Apple may provide a private relay email address instead of your real one — that is your choice to make.

We store your user identifier in our database solely to link your content and preferences to your account.

Legal basis (UK/EU GDPR): Performance of a contract — you cannot use the app without an account.

2.2 Content Preferences

During onboarding and in settings, you provide:

• Your content category / niche (e.g. Fitness, Tech)

• A written goal (free text, up to 500 characters)

• Your target region (e.g. UK, US)

• Your stated posting frequency

• Your stated biggest creator challenge

These are stored in our database and used exclusively to personalise your video analysis and hashtag suggestions. They are never used for advertising.

Legal basis: Performance of a contract.

2.3 Videos You Upload for Analysis

When you submit a video for analysis, it is transmitted over an encrypted connection to our server infrastructure and then immediately forwarded to Google’s Gemini API for processing.

Once Gemini has completed the analysis, the video file is deleted from Google’s systems. We do not retain the video file on our own servers at any point.

The results of the analysis (grade, section notes, suggested hashtags) are stored in our database and associated with your account.

Analysis results and a single still-frame thumbnail extracted from your video are stored in our database and cloud storage (Supabase). The video file itself is not retained by Virra

Legal basis: Performance of a contract.

2.4 Subscription Information

Subscription purchases are processed by Apple through the App Store.

We use RevenueCat to manage subscription status, trial eligibility, and renewal information on our behalf. We do not receive or store your payment card details. RevenueCat provides us with anonymised entitlement data only.

Legal basis: Performance of a contract; legitimate interests (preventing unauthorised access to paid features).

3. Third-Party Services

Supabase (Supabase Inc., US)
Purpose: Authentication and database
Privacy policy: supabase.com/privacy

• Google Gemini API (Google LLC, US)
  Purpose: AI video analysis and hashtag generation
  Privacy policy: policies.google.com/privacy

• RevenueCat (RevenueCat Inc., US)
  Purpose: Subscription management
  Privacy policy: revenuecat.com/privacy

• Apple
  Purpose: Sign in with Apple; In-App Purchases
  Privacy policy: apple.com/legal/privacy

Where these services involve transferring data outside the UK or EEA, we rely on Standard Contractual Clauses or equivalent safeguards.

4. Data We Do Not Collect

We do not collect:

• Location data

• Contacts, calendar, or other device data

• Advertising identifiers (IDFA)

• Behavioural tracking data for advertising purposes

  
  

5. How Long We Keep Your Data

• Account and preferences
  Retention: Until you delete your account

• Video analysis results
  Retention: Until you delete them or delete your account

• Subscription status
  Retention: Until you delete your account;

• RevenueCat may retain anonymised records under their own policy

6. Your Rights

Under UK GDPR and equivalent legislation, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate data (preferences can be updated directly in the app)

• Delete your data — use the Delete Account option in the app, or contact us

• Restrict or object to processing in certain circumstances

• Data portability — to receive your data in a machine-readable format

• Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your rights have been infringed

To exercise any right not available directly in the app, email support@forklabs.co.uk

We will respond within 30 days.

7. Security

All data in transit is encrypted using TLS.

Our database is hosted on Supabase with row-level security policies that ensure each user can only access their own data.

Access to production systems is restricted to authorised personnel only.

8. Changes to This Policy

If we make material changes to this policy, we will notify you within the app before the changes take effect.

The date at the top of this page reflects the most recent revision.

9. Contact

support@forklabs.co.uk